Police Certificate (CPIC) / Good Conduct
- What you need to know before ordering
This certificate serves as proof of a clean criminal record in Canada. If you have a criminal record, we strongly recommend proceeding with fingerprinting instead.
Simply complete the form above by entering the required information and the reason for your request, clearly identifying the company or organization requiring the certificate.
Delivery: Certificates are delivered exclusively via Canada Post. Ensure the mailing address provided in the second form (received by email) is accurate. In the event of an error, no original certificate will be resent without additional fees.
Law Students: A discount code is available at all times (contact your student association).
Medical Students: The Premium search option is mandatory for the CMQ. A discount code is also available (please contact us privately).
Important Information Before Ordering
You must be 18 years of age or older to request this certificate.
This certificate does NOT cover:
Vulnerable Sector Checks
Paid drivers (Taxi, Uber, etc.)
For these specific checks, you must visit your local police service.
Any omission or false declaration regarding your background will result in no refund.
How the Process Works
1. Complete the Form Fill out the form above and proceed with the secure online payment. You will receive an email link within minutes to access our secure platform. Alternatively, you may request a call for secure phone payment to gain access to the form.
2. Identity Verification On the secure form, you must answer four questions to confirm your identity. If you do not pass this step, we will request copies of two pieces of identification by email.
3. Receiving Your Certificate You will receive your certificate:
PDF format: By email within business hours following the receipt of your completed form.
Paper version: Via Canada Post within 3 to 10 business days.
Emails and Notifications
Please monitor your inbox immediately after ordering. If you receive nothing, check your Spam or Promotions folders, especially if you use Gmail. It is your responsibility to contact us to correct any errors in the email address provided.
Note: If the form is not completed within 30 days, the request will be automatically cancelled.
Terms and Conditions
- Must be 18 years of age or older.
- Must have a minimum credit history in Canada.
- Must have a current Canadian mailing address, as our form only supports Canadian addresses.
Must not have a name or date of birth that matches another individual in the National Police Database. If you do not meet these conditions, other solutions, such as fingerprint-based verification, may apply.
Refund Policy
No refunds are possible once your form has been completed and processing has begun or is finished. If you ordered by mistake and the form has not yet been filled out, a refund is possible, minus a 15% administrative fee.
Begin your Police Certificate application online!
- Please read the information on the left before filling out the form.
- Please read the information above before filling out the form.
Canadian police certificates
N.B. DELIVERED IN CANADA only!
Police certificates
Do you need proof of a clean criminal record?
To begin your request, please fill out the form above by entering the required information and the reason for your application, clearly identifying the requesting company or organization.
Do you prefer making your payment by phone?
Application Steps
Step 1
Fill out the form above, state the reason for the certificate request, and pay.
Step 2
Fill out your secure web form received by email and identify yourself.
Step 3
Within the following business hours, you will receive your certificate by email and the paper copy by mail within 5 to 10 days of your request.
Our offices
To make an appointment in person, contact us at 514-316-7036 or by email!
Details
The police certificate is generated using the applicant’s full name and date of birth.
Rates: $56.95. Prices may vary based on specific needs and volume (students, volunteers, non-profits, government agencies).
* More precise and comprehensive than a simple court record search (plumitif).
* Remote service available worldwide, with delivery to Canadian addresses only!
FAQ
I just arrived in Canada or I used to reside in Canada; can I still obtain my certificate?
You must have a current address and/or a delivery address in Canada, as we only issue certificates within Canada by mail.
What is the processing time to obtain my certificate? / How long does it take?
- Your initial result in PDF format will be sent to you by email within the following business hours. Please note that the processing time begins only once the form is fully completed and your identity has been successfully verified.
- Processing times are fast via email, and your original certificate will be sent to you by Canada Post within 3 to 10 business days.
What is an Enhanced or Premium Criminal Background Check? The PIP?
It consists of an additional search within your records to determine if you are currently facing any pending criminal charges before a Canadian criminal court. This option is only available if selected prior to payment.
A Premium/Enhanced Check will report:
(a) Criminal convictions found in the CPIC and/or local databases; (b) Summary convictions, for a period of five years, where applicable; (c) Guilt verdicts under the Youth Criminal Justice Act within the applicable disclosure period; (d) Pending cases, including charges and warrants, judicial orders, peace bonds, probation, and prohibition orders; in accordance with CPIC policy, information obtained from the Investigative Data Bank must be confirmed and authorized for disclosure by the contributing agency; (e) Absolute and conditional discharges for a period of one (1) or three (3) years, respectively.
How do we verify your identity online?
Through our partner, Equifax. By accessing databases from the Equifax credit reporting agency and other third parties, the “Kount” system generates four questions related to a candidate’s credit history. These questions are strictly confidential and are handled exclusively between you and the system. Furthermore, this process will have no impact on your credit score.
Only the candidate will be able to answer these questions correctly to complete the process. The information is cross-referenced with the personal data provided by the candidate (such as date of birth and previous addresses) to confirm their identity. If this process fails, it is generally due to a lack of credit history for the candidate. If the online verification is inconclusive, copies of identity documents will be requested via secure email.
Why might I need a criminal background check or a police certificate?
At the request of an employer, for a rental application, or by your insurance company. It may also be required for visa applications for another country, by government agencies such as Immigration, Refugees and Citizenship Canada (IRCC), for adoption procedures, or by organizations for volunteer work, among other reasons.
My credit card is not being accepted, what should I do? / How can I pay? / What payment methods do you accept?
We only accept Visa, Mastercard, or Amex. Debit cards or prepaid (reloadable) cards do not always work. Your bank may have blocked the transaction; please ensure that you have sufficient funds available.
Alternatively, you may call us during business hours to make a payment over the phone—we even accept Interac e-Transfers. We will find a solution together.
I can't find your email in my inbox.
Please check your emails in the minutes following your order. If you do not receive an email from us, check your “Spam” or “Promotions” folders, or search for the keyword “Accès certification” in your search bar before contacting us.
We recommend providing a personal email address rather than a business or organizational one, as these emails are often blocked by corporate servers. If you still cannot find it, there may have been a typo in your email address during registration; if so, please contact us.
Can I request a cancellation and a refund?
Yes. A refund may be issued minus an administrative fee of 15%. However, if you have already completed and submitted your form, a refund is no longer possible as the processing service has already begun or been completed.
What information is included on the certificate? Will my criminal record be shown?
The certificate will display your last name, first name, any other names, date of birth, and gender. The search results will be indicated as “Negative,” “Confirmed,” or “Incomplete.”
- “Negative” means that you declared no criminal record, and the police service confirms the truthfulness of your declaration.
- “Confirmed” means that you declared one or more offenses, and the police service confirms that your declaration is accurate.
- “Incomplete” means that the search results do not match your declaration, or that your name and date of birth match another individual in the national police database.
Therefore, no, the specific details of your criminal record are not listed; you must declare them yourself. To obtain the full details of a record, you must use our Fingerprinting Service.
The certificate will also include the date of issue, the Police Chief’s signature, and the official embossed police seal. The document is issued in a bilingual format (English and French).
In which languages will the certificate be issued?
The certificate is issued in both of Canada’s official languages: English and French.
I am under 18 years old; what should I do?
Candidates under the age of 18 must visit their local police station or one of our branches (Quebec City or Longueuil) to obtain a criminal record check. For minors, these requests can only be processed through our Fingerprinting Service.
What is a group coupon?
It is a code used to apply a discount obtained through our customer service department. You can request one if you need background checks for a group of four or more people. The larger your group, the greater the discount on your final invoice.
Can I conduct a background check on someone else without their consent?
In Canada, criminal background checks can only be performed with the informed consent of the individual concerned. Alternatively, you may request this information through our private investigation agency under the Private Investigations tab.
How long is this certificate valid for?
The minimum validity period is 3 months. This duration may be longer depending on the specific criteria and policies of the institution requesting the document.
Who handles my criminal background check?
The Cobourg Police Service in Ontario directly processes your request and sends it to you via email and Canada Post. We act as an authorized intermediary. Please note that the police database is the same for all police services across Canada.
What is the difference between your services and "Plumitifs" / SOQUIJ?
There are several key differences:
- Jurisdiction: Since criminal law is federal, criminal records are managed at the federal level rather than the provincial level. Plumitifs (court records) conducted in Quebec are limited strictly to Quebec. Furthermore, certain municipal courts, such as those on the Island of Montreal, are excluded from those lists.
- Data Fragmentation: While courthouses have partnered to provide a centralized list available within the Province of Quebec, data from the municipal courts of Longueuil, Laval, and Montreal are not always fully included.
- Geographic Limitations: Plumitifs are strictly limited to the Province of Quebec. Any offense committed outside of the province will not appear on the report.
- Technical Gaps: Some smaller courthouses in Quebec (e.g., Amos, Gaspé) may lack the technological tools required to transmit information to major centers. Consequently, Plumitifs reports may be incomplete.
- Nationwide Scope: Our checks are pan-Canadian, conducted through the CPIC (Canadian Police Information Centre) database.
- Official Proof: A Police Certificate serves as official evidence in the event of legal issues, a standard that Plumitifs reports do not meet.
There is an error with my name or date of birth on my certificate. Can I request a correction?
First and foremost, please note that this form is standardized and secured by Canadian police services. For security reasons, the form is locked and encrypted once submitted; therefore, we cannot make any changes to it.
- If the error was made by the police service that processed your request, then yes, a correction can certainly be made. If you completed your form correctly, please submit a written request for a correction to our customer service department at [email protected] .
- However, if the error was made while you were filling out the form, you will be required to restart the entire procedure and will be charged a second time.
What is Express Processing?
With this option, your request automatically becomes a top priority. It is placed at the head of the queue to be processed as quickly as possible—including evenings, weekends, and statutory holidays.
Furthermore, a paper duplicate will be sent via courier service, ensuring you receive it within 2 to 4 business days.
How do I start the online background check process?
To begin your application, visit our website at “accesidentite.com” and look under our services for “Online Police/Good Conduct Certificates,” or simply click here: https://accesidentite.com/services/certificat-de-police/.
From there, you can follow the instructions and visit our FAQ page for further details.
What information do I need to provide in the form?
The most important thing to know is that this form is standardized and secured by Canadian police services. For your security, the form is locked once submitted, and we cannot make any changes to it.
You will need to provide identifying information—please pay close attention to any typos. You will also be required to answer questions based on your Equifax credit file to verify your identity. If you are unable to answer these correctly, we will ask you to provide two pieces of government-issued ID via a secure email link. Additionally, you will be required to provide a self-declaration regarding your criminal history.
How do I start the online background check process for my employees?
To begin the application, visit our website here: https://accesidentite.com/services/certificat-de-police/.
Enter your candidate’s information, and in the “Results Delivery” section, enter your organization’s email address. From there, you can follow the instructions. Additionally, the transaction receipt will be sent directly to your organization’s email address.
What should I do if I receive an "Incomplete" certificate?
The email containing your certificate will offer you the option to conduct an enhanced search for $40, which will confirm the existence and specific details of a criminal record.
It is important to note that the initial search, based on name and date of birth, may return an “Incomplete” status if your information matches that of another individual in the national police database. Therefore, a certificate can be marked as “Incomplete” even if you have a clean criminal record.
How much does a background check cost?
The cost is $56.95 plus taxes. There are also additional options available, with their respective prices displayed before you proceed to payment.